Returns & Exchanges

RETURNS INFO
We hope you love your new purchase! If something is not quite right, you can exchange it within 7 days of receiving your item.

  • Please note we do not offer refunds unless the product is deemed faulty.
  • We only accept returns on full price items.
  • Custom made items cannot be returned.
  • Returned items must be brand new & unworn with original tags attached.
  • If an item is unworn and faulty, we’ll meet our obligations under Australian Consumer Protection laws.
  • Returns are at the sole discretion of Empire Rose.

FULL PRICE STYLES
If you would like to return an item please email info@empirerose.com.au with the order number; the name of garment(s) you wish to return; and the reason for return.

  • Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a credit.
  • Store credits are valid for 3 months. 
  • Please note the return shipping costs are responsibility of the customer 
  • Credit note or exchanges must be agreed upon before sending your garment/s back. Once we have received your goods a credit note or exchange will be provided as agreed to. 
  • We do not accept responsibility for items until we receive them - all returns should be sent via registered post to protect the sender.
  • When your order is approved for return/ exchange, please return to:

Empire Rose Studio (Returns)
38 Pearse Street
North Fremantle WA 6159
Australia

SALE STYLES
Empire Rose does not accept returns on any sale items unless deemed faulty, so please choose your sale items carefully. If you need help with sizing or choosing a garment to suit you, please call our studio 08 9335 9377 or email us on info@empirerose.com.au or send us a DM on Instagram for advice @empirerose_

CUSTOM ITEMS
Empire Rose does not accept returns on any custom made items including sequin garments and slogan tee shirts, unless deemed faulty, so please choose carefully.