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Contact detail

Empire Rose Studio
38 Pearse Street, North Fremantle WA 6159 Phone. (08) 9335 9377
E-mail. info@empirerose.com.au

Customer Care

  • Size Guide
  • Shipping
  • Privacy Policy
  • Returns
  • Pay Later with Zip pay

Size Guide

EMPIRE ROSE MEASUREMENT GUIDE

SIZE

6

8

10

12

14

BUST

80cm

85cm

90cm

95cm

100cm

WAIST

63cm

68cm

73cm

78cm

83cm

HIP

90cm

95cm

100cm

105cm

110cm

INTERNATIONAL SIZE GUIDE

SIZE

6

8

10

12

14

16

EMPIRE ROSE

XXS

XS

S

M

L

XL

AUST

4

6

8

10

12

14

EUROPE

32

34

36

38

40

42

UK

2

4

6

8

10

12

US

0

2

4

6

8

10

JAPAN

3

5

7

9

11

13

DENIM SIZING COMPARISON: USE AS A GUIDE FOR SLIM FIT BASIC STYLES
e.g. HALSTER, RIDER, MOD, AUDREY

US DENIM

24-25

26-27

28-29

30-31

32-33

34+

EMPIRE ROSE

0

1

2

3

4

5

Shipping

Australia

  • Standard - $12 (3–6 business days)
  • Express  - $15 (1–3 business days)

New Zealand

  • Flat rate of $15

International (excluding New Zealand)

  • Flat rate of $30

We make every effort to ship all orders as soon as possible. In the event that we are unable to deliver your order within the allocated time, we will contact you.

All orders are sent via registered post and a signature is required upon delivery. If no-one is available to sign for the parcel it will be re-directed to the nearest post office for collection.

Please allow 7-10 business days for the delivery of all international orders.

All prices are in Australian Dollars and do not include relevant overseas duties and other customs charges you may incur.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

Privacy Policy

We recognise that privacy of personal information is important to our customers. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

Because of the nature of our business it is necessary to obtain personal information from time to time. However, we will not be unduly intrusive, nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.

If you have received any promotional material and no longer wish to receive it, then upon letting us know we will take you off our distribution list.

Our website may use cookies which are small data files that are stored on your computer when you visit a website. They are used on our website to track anonymous traffic data. If our website has online shopping facilities, cookies enable you to shop and may be used to personalise or enhance your online shopping and browsing experience. If you do not enable cookies, you will not be able to shop online on our website.

In accordance with the privacy law we give you access to all personal information that we ask from you and we expect you to keep your information up-to-date and correct any misinformation.

Your personal information is collected to enable us:

  • to process your orders and/or
  • to inform you of our special promotions or news that may be of interest to you
  • to improve our services

You may access and update your personal information that is held by Fragile Pty Ltd online.

Only on a need to know basis will some of your information be passed on to our delivery couriers and catalogue mailing houses to enable accurate and timely delivery of your orders and/or promotional materials and catalogues. Where appropriate and allowed by law we may also provide information to our collection agency.

Our organization is Fragile Pty Ltd A.B.N 63 150 389 503

We reserve the right:

  • to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
  • that all orders are subject to availability of stock
  • to take reasonable steps to verify that the order and credit details are bona fide.

It is important for us that customers with whom we do business have confidence that we handle all information responsibly.

Returns & Exchanges

Purchases from Empire Rose may be exchanged or returned for a credit note only. Please contact Empire Rose within 7 days of receiving your order to organise a return or exchange.

All garments being returned for exchange or credit must be in a new, unworn, saleable condition with all tags attached.

Credit notes will be issued once the returned garment has been received and approved for credit and are valid for 3 months from the date of issue.

How to return or exchange

If you would like to swap your size or colour or if you unhappy with your purchase in any way, please do not hesitate to contact the Empire Rose Studio on (08) 9335 9377 or email us at info@empirerose.com.au

When your order is approved for return or exchange, please return to:

Empire Rose Studio
38 Pearse Street
North Fremantle WA 6159
Australia

Empire Rose